FAQ

FAQ

Are the products made to order?

Yes. All products are made individually for you only after we receive your order. This allows us to avoid overproduction and unnecessary waste.

Can I return or exchange an item?

Since all items are made to order (print-on-demand), returns or exchanges are only possible if there is a production error, the item arrives damaged, or the wrong item was delivered.

What should I do if my order arrives damaged or defective?

Please contact us by email within 14 days of receiving your order. Send us a brief description of the problem along with clear photos so we can investigate the matter and, if necessary, arrange a replacement or refund.

Are returns possible if the item is the wrong size or if I don't like it?

Returns or exchanges due to incorrect size selection or personal preference are unfortunately not possible. Please check the size chart carefully before ordering.

How long does shipping take?

Production typically takes a few business days. Shipping then follows. The estimated delivery time will be displayed at checkout and may vary depending on the destination.

Where will my order be shipped from?

Your order will be manufactured by our production partners and shipped to you from the nearest location whenever possible.

Will I receive shipment tracking information?

Yes. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

How can I contact you?

If you have any questions about your order, you can reach us anytime by email at
info@jupekstudio.com

Why are returns restricted?

JUPek Studio uses print-on-demand production. Each product is individually manufactured, which allows us to consciously avoid mass production and stockpiling.